The Sakala Resort Bali
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Tanjung Benoa, Nusa Dua, Bali
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Every page on the site, grouped by what you are planning.
This policy explains how The Sakala Resort Bali, as data controller, collects, uses and protects personal data gathered through www.sakalaresortbali.com. We process personal data in accordance with Law No. 27 of 2022 on Personal Data Protection (UU PDP) and its implementing regulation, Government Regulation No. 33 of 2026, together with Government Regulation No. 71 of 2019 on Electronic Systems and Transactions and Regulation of the Minister of Communication and Informatics No. 20 of 2016.
We collect personal data you give us directly — your name, email, phone number and message — when you use our contact form, enquire about an offer, or write to us. We also collect technical data such as your IP address and browsing activity through cookies. Reservations made via our booking engine are handled under its own privacy terms, shown at the time of booking.
We process your data on the lawful bases set out in Article 20 of the UU PDP — your consent, the performance of a contract such as your reservation, and our legitimate interests as a hotel. We use it to respond to enquiries and provide the services you request, and, only with your consent, to send offers and updates. We do not sell your data. We share it only with service providers acting on our behalf, such as our booking engine and IT providers, or where Indonesian law requires it. Data is kept only for as long as it is needed for these purposes or for the retention period required by Indonesian law, after which it is deleted. Where data is transferred outside Indonesia, we do so only to recipients offering a level of protection at least equivalent to the UU PDP, as required by Article 56.
Under Articles 5 to 15 of the UU PDP, you may request access to, correction of, or deletion of your personal data, object to or restrict its processing, request a copy in portable form, and withdraw consent at any time — free of charge, by contacting us below. We will respond within 3 × 24 hours of receiving your request.
Sensitive information is encrypted while it travels between your browser and our systems. Access is limited to authorised staff who need it to assist you, and your information is protected by appropriate physical and digital security measures. Should a failure to protect personal data occur, we will notify the affected individuals and the competent authority in writing within 3 × 24 hours, as required by Article 46 of the UU PDP.
Taking part in our surveys or promotions is always voluntary. Any information gathered is used solely to improve guest satisfaction and your experience with us.
For any privacy request or question, contact us by telephone on +62 361 775216 or by email at info@sakalaresortbali.com. The Sakala Resort Bali, Jl. Pratama 95, Tanjung Benoa, Nusa Dua, Bali 80363, Indonesia. Last updated September 2026.
